Frequently Asked Questions (FAQ)

Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to contact us at info@swiftpick.shop.

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods available at checkout. All transactions are protected with industry-standard SSL encryption layers.

Can I modify or cancel my order after placing it?

Orders enter warehouse processing quickly. If you need to request an order cancellation, please contact us within 2 hours of payment execution at info@swiftpick.shop. Once an order passes our daily cut-off time and enters dispatch, it cannot be canceled.

Will I receive an order confirmation?

Yes. A confirmation email with your order details will be sent immediately upon purchase, followed by carrier tracking details once dispatched.

Shipping & Delivery

Where do you ship?

We ship strictly within the continental United States. All orders are dispatched from domestic fulfillment centers to guarantee fast ground delivery.

How long does shipping take?

Standard warehouse processing time takes 1–2 business days (Monday – Friday). Once dispatched, carrier transit time takes 3–5 business days (Monday – Friday). The total estimated delivery timeframe is 4–7 business days.

How do I track my order?

Within 24 hours of package dispatch, you will receive an automated tracking code via email to monitor your parcel in real-time. You can also visit our Track Your Order page.

Is shipping free?

Yes, we provide 100% Free Standard Ground Shipping ($0.00) across the United States on all items — zero hidden fuel tariffs or surprise checkout surcharges.

Returns & Refunds

What is your return policy?

We maintain a 30-day return policy calculated from the date of carrier delivery timestamp. Items must be unworn, unused, clean, and in their original packaging. For full details, visit our Return & Refund Policy.

How do I initiate a return?

Email our team at info@swiftpick.shop with your order details. Once verified, return shipments must be dispatched by mail to our Albuquerque operations center. Return shipping fees are paid by the customer.

When will I receive my refund?

Following a 3 to 5 business day warehouse inspection, approved refunds are credited back to your original payment card within 5 to 7 operational business days.

Products & Sizing

Are your products authentic?

Yes. We operate an independent retail model offering high-quality generic athletic products (including our AirFlex Pro soccer cleat series). All inventory is quality-checked before dispatch.

How do I find the right size?

Refer to the Size Guide listed on each product page. Measure your foot length carefully before selecting your size.

What if the product I received is defective or incorrect?

Contact us immediately at info@swiftpick.shop with your order number and digital photos of the item. We will arrange a replacement or full refund at no cost to you.